Analytics & Monitoring
Complete Visibility Into Your Charging Network
Gain unprecedented insights into station hardware, charging sessions, and network performance with SmartCharge's advanced analytics and monitoring platform.
Unified Command Center
Monitor your entire charging network from a single, intuitive dashboard providing real-time insights into station hardware, charging sessions, and network performance.
Comprehensive Hardware Monitoring
Track the health and performance of every component in your charging infrastructure with real-time monitoring and detailed diagnostics.
Component-Level Diagnostics
Monitor individual components including power modules, connectors, communications hardware, and cooling systems.
Predictive Maintenance
AI algorithms identify potential failures before they occur, scheduling maintenance proactively.
Environmental Monitoring
Track temperature, humidity, and other environmental factors affecting charging station performance.
Firmware Management
Monitor firmware versions, schedule updates, and track deployment status across your entire network.
Comprehensive Monitoring Capabilities
SmartCharge provides deep visibility into every aspect of your charging infrastructure, from individual component health to network-wide performance metrics.
Hardware Health Monitoring
Track the health and performance of physical components in real-time with detailed diagnostic data for proactive maintenance.
- Power module temperature tracking
- Connector & cable diagnostics
- Communication system status
- Cooling system performance
Power Delivery Analysis
Monitor power quality, charging curves, and energy delivery metrics to ensure optimal charging performance and detect anomalies.
- Real-time power output monitoring
- Charging curve visualization
- Power quality metrics
- Energy efficiency tracking
Diagnostics & Troubleshooting
Access detailed diagnostic tools for identifying, diagnosing, and resolving issues remotely without on-site technician visits.
- Error code interpretation
- Remote diagnostic testing
- Component-level fault detection
- Guided resolution workflows
Usage Analytics
Gain insights into usage patterns, customer behavior, and charging session metrics to optimize operations and enhance customer experience.
- Peak usage time analysis
- Session duration metrics
- User behavior patterns
- Utilization rate optimization
Revenue & Billing Analytics
Track financial metrics, payment processing, and billing data with detailed reports and actionable insights for revenue optimization.
- Real-time revenue tracking
- Payment method analytics
- Pricing optimization insights
- Revenue forecasting
Customizable Alerts
Configure alert thresholds, notification channels, and escalation workflows to ensure critical issues receive immediate attention.
- Threshold-based alerting
- Multi-channel notifications
- Escalation workflows
- Maintenance scheduling
Remote Troubleshooting Flow
SmartCharge's intelligent troubleshooting system quickly identifies and resolves issues, reducing the need for on-site maintenance and maximizing station uptime.
Issue Detection
Advanced monitoring systems continuously analyze station data to detect anomalies, performance degradation, or component failures in real-time. AI-powered algorithms identify potential issues before they affect service.
Diagnostic Analysis
Once an issue is detected, the system automatically collects relevant diagnostic data, analyzes error codes, and reviews historical performance patterns to determine the most likely root cause of the problem.
Remote Resolution
For many common issues, the system can apply automated fixes remotely. This might include rebooting controllers, resetting communications, reconfiguring parameters, or adjusting software settings without any on-site intervention.
Technician Guidance
When physical intervention is required, the system provides detailed diagnostic information and step-by-step repair instructions to field technicians, reducing time on site and increasing first-time fix rates.
Resolution Verification
After resolution, the system verifies that all components are functioning correctly, performs a series of diagnostic tests, and confirms the station is fully operational before returning it to service.
Comprehensive Alert System
Stay informed of critical events with SmartCharge's intelligent alert system that prioritizes notifications based on severity and impact.
| Alert Type | Priority | Description | Response Time |
|---|---|---|---|
| Hardware Failure | Critical | Critical component failure affecting station availability or safety | Immediate |
| Connectivity Loss | Critical | Complete communication loss with charging station | Immediate |
| Power Quality Issue | Warning | Abnormal power delivery affecting charging performance | 15 Minutes |
| Temperature Warning | Warning | Component temperature approaching critical threshold | 30 Minutes |
| Payment Processing Error | Warning | Failed payment transactions or gateway issues | 30 Minutes |
| Firmware Update Available | Information | New firmware version available for deployment | 24 Hours |
| Performance Degradation | Information | Gradual decline in charging efficiency or performance | 24 Hours |
| Maintenance Due | Information | Scheduled preventive maintenance reminder | 72 Hours |
Advanced Data Collection & Analytics
SmartCharge collects over 1,000 data points from each charging station, enabling deep analysis and actionable insights for performance optimization, predictive maintenance, and business growth.
Our purpose-built analytics engine processes this data in real-time, identifying patterns, anomalies, and opportunities that would be impossible to detect manually. This intelligence drives automated actions, informs strategic decisions, and creates competitive advantage.
Actionable Business Insights
Transform raw data into strategic advantage with SmartCharge's advanced analytics that deliver actionable insights for optimizing operations and driving growth.
Utilization Optimization
Identify underutilized stations, peak usage times, and demand patterns to optimize station placement, pricing strategies, and capacity planning for maximum return on investment.
Operational Efficiency
Reduce operational costs through predictive maintenance, remote troubleshooting, and automated issue resolution that minimize downtime and maximize technician productivity.
Customer Behavior
Understand charging habits, preferences, and patterns to tailor services, improve user experience, and build loyalty through personalized offerings and optimized availability.
Energy Management
Optimize energy usage, reduce demand charges, and integrate renewable sources through intelligent load management and charging scheduling based on usage patterns and grid conditions.
Revenue Optimization
Maximize revenue through data-driven pricing strategies, targeted promotions, and optimized service offerings based on usage analytics and customer segmentation.
Growth Planning
Make data-informed expansion decisions using predictive demand modeling, site optimization analytics, and infrastructure planning tools powered by historical usage data.
SmartCharge's analytics platform has completely transformed how we manage our charging network. The remote diagnostics alone have reduced our maintenance costs by 43%, while the predictive alerts have virtually eliminated unplanned downtime. We now make confident, data-driven decisions that have increased our network efficiency and customer satisfaction to record levels.
Robust API for Custom Analytics...
Integrate SmartCharge's rich data with your existing business intelligence tools or create custom applications using our comprehensive REST API and real-time data streams.
# Get real-time status for all charging stationsGET /api/v2/stations/status# Response example{ "stations": [ { "id": "CS001432", "status": "available", "connectors": [ { "type": "CCS", "status": "available", "power_module_temp": 42.3, "last_maintenance": "2023-10-15" } ] } ]}Transform Your Charging Operations
Gain complete visibility, reduce maintenance costs, and optimize performance with SmartCharge's industry-leading analytics and monitoring platform.