GreenMove, committed to sustainable transportation, operates a fleet of over 350 electric delivery vans across 12 urban centers. As one of the early adopters of full-fleet electrification, they faced significant challenges with their charging infrastructure reliability.

With a promise of same-day delivery to their clients, any downtime in their charging infrastructure directly impacted their service quality and on-time delivery rates. Before implementing SmartCharge, GreenMove was experiencing:

• Average charging infrastructure uptime of only 89.4%
• An average of 42 hours to detect and resolve charging station issues
• No visibility into the root causes of charger failures
• Significant operational disruptions due to unpredictable charging failures
• High maintenance costs from emergency service calls
• Increasing difficulty in managing charging operations across multiple facilities

With plans to expand their EV fleet by an additional 200 vehicles, GreenMove needed a solution that could ensure reliable operations while providing insights to optimize their growing charging infrastructure.

After evaluating several options, GreenMove implemented SmartCharge's comprehensive platform to address their charging infrastructure challenges. The implementation included:

Advanced Monitoring System: SmartCharge's real-time monitoring solution was installed across all of GreenMove's 68 charging stations, enabling continuous oversight of charging equipment performance and power distribution.

Predictive Maintenance: Using SmartCharge's AI-driven analytics, GreenMove could identify potential failures before they occurred, transitioning from reactive to preventative maintenance.

Automated Alerts and Notifications: The platform was configured to send immediate notifications to the appropriate teams when anomalies were detected, dramatically reducing response times.

Remote Diagnostics and Troubleshooting: The SmartCharge solution allowed GreenMove's technical staff to diagnose and resolve many issues remotely, reducing the need for on-site service visits.

Integration with Fleet Management: SmartCharge's APIs were used to integrate charging data with GreenMove's existing fleet management system, allowing for optimized charging schedules based on delivery routes.

Performance Dashboard: A customized dashboard was developed for GreenMove's operations team, providing at-a-glance insights into charging infrastructure health and performance across all facilities.

The implementation of SmartCharge's platform was completed in three phases over a 6-week period:

Phase 1: Infrastructure Assessment and Monitoring Setup (Weeks 1-2)
SmartCharge's technical team conducted a comprehensive assessment of GreenMove's existing charging infrastructure. Hardware monitoring devices were installed on all charging stations, and the initial data collection began. This phase provided a baseline for future improvements.

Phase 2: System Integration and Dashboard Configuration (Weeks 3-4)
The SmartCharge platform was integrated with GreenMove's existing systems, including their fleet management software and maintenance ticketing system. Custom dashboards were created for different teams, with specific KPIs relevant to their responsibilities.

Phase 3: Training and Optimization (Weeks 5-6)
Comprehensive training sessions were conducted for GreenMove's operations, maintenance, and management teams. Initial data was analyzed to establish alert thresholds and automate maintenance workflows. Fine-tuning of the system based on GreenMove's specific operational patterns was completed.

Throughout the implementation, the SmartCharge team worked closely with GreenMove to ensure minimal disruption to their daily operations while maintaining a focus on achieving rapid improvements in system reliability.

Six months after fully implementing SmartCharge, GreenMove has reported several significant long-term benefits:

Operational Confidence: With reliable charging infrastructure, GreenMove has been able to expand its delivery promises and take on more time-sensitive contracts, increasing their competitive advantage.

Data-Driven Planning: Insights from the SmartCharge platform have informed GreenMove's expansion plans, helping them optimize the placement and specifications of new charging installations.

Cost Prediction: Better visibility into equipment performance has allowed for more accurate budgeting and forecasting of maintenance costs, improving financial planning.

Scalability: GreenMove is now confidently proceeding with their fleet expansion, adding 200 additional EVs with the assurance that their charging infrastructure can reliably support the growth.

Sustainability Goals: The improved efficiency of their charging operations has contributed to GreenMove's carbon reduction targets, enhancing their environmental impact reports to stakeholders.

GreenMove's success with SmartCharge demonstrates how the right monitoring and management platform can transform EV charging infrastructure from a potential operational weakness into a strategic asset. By achieving near-perfect uptime, dramatically reducing maintenance costs, and gaining comprehensive visibility into their charging operations, GreenMove has positioned themselves for sustainable growth in the competitive last-mile delivery market.

The partnership between GreenMove and SmartCharge continues to evolve, with ongoing optimization of the platform to meet GreenMove's changing needs as they expand their electric fleet and charging infrastructure.